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About Us STM Books are committed to providing you with the best possible service. If you have any comments about the quality of our service please email us at sales [at] stmbooks [dot] co [dot] uk.
Our Contact details:
STM Books
2 Castle Mews, off Castle Road North Finchley London N12 9EH United Kingdom
Phone: 020 8492 7324
Email: sales [at] stmbooks [dot] co [dot] uk
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Making A Purchase When you have found the item you wish to buy click the "click to order" button and you will be taken to our order form.
There you will be asked to review your order before proceeding with the option of deleting any item which you do not want to order or which was selected in error. You can always return to this page by selecting the "back" button of your browser.
Select your delivery location and if you require it you may also specify a different charge address. We then ask you for your delivery details before proceeding to payment.
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Shipping And Handling We use a fast and reliable shipping service which requires a signature on delivery.
Deliveries are made between 8am and 5pm Monday to Friday and all shipments are guaranteed from the moment they leave our premises until they arrive safely at their destination. |
| Delivery Schedule We aim to despatch your order within 7 business days of receipt. Where there are unavoidable delays we will make every effort to keep you fully informed about the progress of your order. |
| Back Orders If your item is not in stock we will back order it for you and supply it as soon as possible |
| Tax Charges For orders made from the UK or the European Union all books will be delivered free of Value Added Tax. For non-book items such as CD-ROMs or Videos VAT will be charged at the rate of 17.5% . Deliveries of these items outside of the EC are free of VAT. |
Credit Card Security All credit card numbers are processed using WORLDPAY. Your credit card details are not held in clear text on any part of our web site.
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| Reaching Us If you need to reach us, please email us on sales [at] stmbooks [dot] co [dot] uk, alternatively, you can call on 0020 8492 7324 (International +44 020 8492 7324) or write to us at 2 Castle Mews, off Castle Road, North Finchley, London, , N12 9EH United Kingdom |
Privacy Policy STM Books do not disclose buyers' information to third parties nor do they send random e-mails to personal e-mail addresses (spam)
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
and complies fully with the 1998 Data Protection Act. |
| Returns Policy Requests for returns should be sent to sales [at] stmbooks [dot] co [dot] uk outlining the reason for return together with the date and reference number of the purchase. All requests will be dealt with promptly - usuallly within 24 hours of receipt. |
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